People Analytics Lead, Silverline Media
We were quoted 19% on a claims ratio of 96%, settled at 13% after going to three insurers. 12 to 14% for inflation is what every broker is quoting this year, so I do not think you are being singled out.
On levers: we raised parental co-pay from 10% to 20% and it was resented but accepted. Making parental cover voluntary is the one I would avoid. A competitor of ours did it and it featured in exit interviews for a year.


