Who has the final say on commission disputes at your organisation?

The committee should own interpretation of the plan, not individual sums. Ours rules on what the plan means, publishes the ruling to all sellers with names removed, and the analysts then apply it. After two years we have about 30 published rulings and new disputes on those points have nearly stopped.

With 310 a year I would look at the causes before the process. When we categorised ours, 70% came from three things: late account assignments in the CRM, split credit not recorded at the time, and orders booked to the wrong entity. Fixing those upstream did more than any committee.

I ran the categorisation last week after reading this. 58% of ours are account ownership recorded late or not at all, which is embarrassing and fixable. I am proposing the three-level path with a 60-day limit, and a rule that ownership changes take effect only from the date they are entered in the CRM.